FAQ

Customers (members) can purchase all listed products online by registering as members.
*We do not sell directly to general customers (users).

Customers (members) can purchase all products listed in the catalog by registering as members. Please feel free to contact customer support.

Please feel free to contact customer support.

You may receive an "Order Confirmation Email" within a few minutes. If you do not receive the "Order Confirmation Email" even after waiting a few minutes, there are the following possibilities.
・Did you enter the wrong email address when registering?
・Did you complete your order successfully? Please log in to your account and check your order status under "Order History".
・Is the email sorted into your spam folder?
- Your email software may be set to refuse to receive emails. Please set your settings so that you can receive emails from member@kaken-karaku.com.

Depending on the product, there may be a limit on the number of purchases.

Available for purchase.

Membership discounts will be applied depending on the bulk purchase quantity.
There is also a discount when purchased at the same time as IC.
Please contact customer support for more information.

When purchasing the product, please also purchase the initial setup service option. We dispatch specialized staff to the site where the IC will be installed to provide initial setup and operational guidance services.

Products sold on this site come with warranties ranging from 3 to 5 years, depending on the manufacturer.
If the product malfunctions during normal use according to the instruction manual and product label during the warranty period, we will guarantee the product up to the purchase price.
We will replace parts if necessary.
Please note that damage caused by customer negligence, damage due to wear and tear, damage caused by natural disasters, etc. will not be covered by compensation and you may be charged the actual cost.

The following credit cards are accepted.
Credit cards: Visa®, MasterCard®, American Express®, Diners®. Please enter your card number, expiration date, and security code in the fields provided.
Please use the card in the name of the person making the order. If the name of the orderer and card holder are different, we may not be able to accept your order.
*Closing date and withdrawal date vary depending on the card company.
You can also use Shop Pay, Apple Pay, and Google Pay.

We are committed to safe card payments. A URL starting with "https" means a secure environment.

It can not be used.
Please use the card in the name of the person making the order. If the name on the card is different from the name of the person ordering, we may not be able to accept your order.

Installment payments vary depending on each card company. The handling period for bonus payments and details of customer payment terms are in accordance with the regulations of each credit card company.

After placing your order, our staff will confirm your order and complete your credit card payment to officially complete your order.
The payment deadline and withdrawal date vary depending on each credit card company, so please contact your credit card company.
*If a usage limit is displayed after placing your order, please contact your credit card company.

This code will be required at time of payment. This is a unique number assigned to ensure secure online card payments and can be found below.
– Signature strip on back of card. 3-digit number (e.g. Visa, MasterCard, JCB, Diners)
– Located above the card number on the front of the card. 4-digit number (e.g. American Express)

Shipping costs vary depending on region and product.
On the final confirmation screen of your order, you can check your ordered products and payment information.

Please contact customer support using the contact form.

After confirming your payment, we will promptly arrange for shipping.
Once the arrangements have been completed, we will notify you of your package number via email.
please place your order with plenty of time, as delivery will be congested during busy periods such as the year-end and New Year holidays. If the product cannot be delivered, customer support will contact you via email.

Depending on the country or region, it may not be possible to specify the delivery date. Please check with customer support before ordering.
Please also note that product delivery may be delayed due to traffic conditions, bad weather, delivery congestion during the year-end and New Year holidays, etc.

After shipped, you will receive a tracking number via email, so please check the shipping status.

If the product is missing, damaged, defective, or different from what you ordered, please contact us within one week of receiving the product in unused condition.
*If the quantity of the product is large, we may ship it on multiple flights.
*Please note that we will not be able to respond to inquiries made after one week has passed since the product arrived.

If the product is out of stock, damaged, defective, initial defective, or different from what you ordered, please contact us within one week after receiving the product in unused condition.
We may not be able to respond to inquiries made after one week after receiving the product.
Only in the case of a defect or defect on our part, we will replace the item with a non-defective item or refund the price.
Also, please note that items will not be returned if the item is damaged due to customer carelessness or other negligence.

Please note that we do not accept cancellations or returns after an order has been placed due to customer convenience.

Repairs to product defects due to customer circumstances will be available for a fee.
We strive to carry out repairs in a short period of time so that our customers' daily business flow is not disrupted, but the length of time required for repairs may vary depending on the product and the nature of the repair.
Please contact customer support for details.

Please note that we will not be responsible for any malfunctions or troubles that occur with our products due to the use of parts made by other companies.

Yes, we offer technology tailored to your convenience, such as online training where you can watch training videos and learn operating and analysis methods at your own time, and online training where you can receive lectures on operating methods directly from manufacturer engineers. We provide training.
For more information, please feel free to contact us using the inquiry form.

Yes, as a technical consultant, we will enter into a non-disclosure agreement with your company, pay careful attention to the handling of important information, and then configure the system automation to match your desired analysis content.
For more information, please feel free to contact us using the inquiry form.